The vision for this blog is to create a community of harmonious professionals across the care continuum who encourage each other in exploring digital media as a way to support businesses and families dealing with elder care.
Written on February 16th, 2011 by tasha
David Cherry and I are presenting a workshop at April’s Management and Leadership Conference called Facebook and Hospice: A Beginner’s Workshop. During the session, we will actually construct a Facebook page for the hospice that wins our drawing.
To enter the drawing, email David at NHPCO: dcherry@nhpco.org by March 22nd.
To qualify to win, you must:
This opportunity is specifically for a hospice that does not yet have a Facebook presence. No prior experience with Facebook is required.
BTW: I don’t get paid to do these workshops. I do them simply because I am dedicated to helping families get connected with the services they need. Since family caregivers are going to the Internet, our mission is to help hospices make more effective use of this medium. Plus, I am a hospice volunteer and hospice folks are so darn wonderful, I LOVE working with this profession!
Enter the contest. Come see the results!
Written on February 16th, 2011 by tasha
Last week Facebook unveiled changes that for once did not cause users to groan. In fact, those with Fan Pages (business pages) gave a mighty cheer!
The changes now allow us to make a better separation between our personal and our private lives. For instance, in the past, if I LIKED my hospice clients’ pages or commented on my geriatric care manager clients’ pages, my teenage nieces and other personal “friends” got regaled with posts about death, dying and Internet marketing. (They have been generous about it and chalk it up to their kooky aunt/friend. But still, it can get to be a bit much.)
Now, when you want to LIKE a colleague’s fan page, or make a business-related comment, you can do so as your “Business Self.” Anyone reading your posts and interested in exploring more about you and what you are up to can click and be led to your company page, not to your personal page. (No more worries clients may see you soaked by a water balloon at the summer BBQ when what you really want them to know is the professionalism and caring you bring to your job!)
Ready to be a tad schizophrenic? Here’s how you make the change:
Written on August 17th, 2010 by tasha
For me, the most exciting session at the Boston NHPCO care continuum conference was on telehealth. (That’s saying a lot, because the conference included presentations on some truly innovative programs. You could see the creative sparks flying between presenters and members of the audience. I go to several conferences a year and have to say these were really fun sessions!)
What struck me in particular about the telehealth session was the discussion of video conferencing. New regulations and cheaper technologies make this medium worthy of a second look, even in the high touch sectors of hospice and geriatric care management.
Certainly as we strive to increase access (especially in rural areas) and discover greener ways to deliver care (less travel time) responsible leaders will need to consider how to leverage technology to meet these goals. (P.S. I am also getting the very strong feeling that productivity goes up with telemedicine because staff do not need to spend so much time in transit. Staff cost per patient goes down, making this also a worthy option to consider financially.) Read the rest of this entry »
Written on February 23rd, 2010 by tasha
Search engines love blogs. Having a blog means that your website gets updated on a regular basis. It also adds content on topics of interest to your customers. The more useful the content, the more likely it is that others will link to you. With one tool, therefore, you are able to hit three of the top five factors that will boost your ranking in a search engine result.
Blogs are fun and easy. Of all the social media (Facebook, Twitter, YouTube, etc.) a blog is quick and casual, requiring very little computer knowledge. If you know Word, you will be able to find your way through a blog application, and can even post pictures and videos if you have them available in your archives.
A blog is not a small project, however. Where your business website is like a fish (set up the aquarium and then it needs relatively minimal maintenance), a blog is like a puppy. It needs to be monitored daily and you need to post on it regularly. (I would say once a week.) Your articles do not have to be long. And they can be more commentary and opinion, rather than a fact-based research article. Still, you do need to have a writer who can take a factoid or two and produce 200-300 words of fairly interesting content on a regular basis. Many hospices have closet writers on their staff. Ask around. You may be surprised.
Because a blog invites comments from readers, you need to be ready with policies in place to address negative comments, and assure that protected health information is not revealed by staff, or by the commenters themselves. (Think HIPAA.) Safeguards can easily be put in place to handle both, but it takes some preparation and forethought before you jump in and start blogging.
If you would like to learn more about blogging (and Facebook, Twitter and YouTube for that matter), please come to the Pre-Conference workshop Social Media and Hospice (PC-05) that I will be co-presenting at the NHPCO Management and Leadership Conference with 3 other in-the-trenches hospice social media folk: David Cherry (of NHPCO); Susan Wallace (of the Ohio Hospice and Palliative Care Organization); and Liza Paul of The Mount Carmel Hospice.
Written on February 17th, 2010 by tasha
The new HITECH regs went into effect today. Most particularly, these include:
I’d love to hear what folks are doing to accommodate the new regs. Please comment!
In preparation for this day, I have recently been researching HIPAA and thought I might share some insights. Understand, I am not a lawyer. And my System Administrator will tell you, with the kindest, gentlest smile on his face, that I know enough to be dangerous. With those disclaimers in mind, therefore, here is my lay person’s take on performing a HIPAA tune-up.
HIPAA was originally written to protect the kind of information that would be in an electronic health record. However as a “covered entity” (and now your business associates also), privacy protections extend to anything that is considered “Protected Health Information” (PHI). While you might think that PHI includes things like diagnoses and treatment information, the definition is much broader. There is a very long list, but some examples of PHI include the obvious and not so obvious:
If I’m understanding correctly, any quasi-unique piece of data that might be used to trace back to the actual identity of the individual, even if it is NOT linked to medical treatment or diagnostic information, is considered PHI. Some compliance experts I have spoken with say that even the name of a relative is considered PHI. Working with family caregivers as I do, this is important to know.
Providing HIPAA protection involves 3 components:
With the new HITECH rules, these protections become like a string of mirrors, as the covered entity needs to be sure the business associate has protections in these three domains, and business associates need to be sure their business associates have protections who in turn…you get the picture.
The policies and physical protections are elements you will need to construct internally. In shopping for assistance for my own business, I was impressed with the consultative offerings of Trustwave. They are not set up for smaller operations (sadly, no templates for standard policies are available). But for larger enterprises, they seemed to provide a comprehensive service to assist with HIPAA compliance. Like much of the tech security industry, they are oriented around securing sensitive financial information, such as online credit card transactions. Their particular acronym for that is PCI (Payment Card Information). But many of the PCI protections actually apply to medical information and PHI, so companies such as Trustwave have expanded to include HIPAA services as well.
The technology component, especially if you do not have a large operation, will require that you contract with a specialized Internet Service Provider that is versed in the necessary protections and can provide you with logs, incident reporting, periodic security audits, etc. A simple, common sense precaution is to keep your sensitive data separated from other online data, such as your company website. The good news with this separation is that you don’t need to contract for space and traffic large enough to encompass all your Internet activities, just those that involve PHI.
Just to give you sampling of what’s out there, in my own shopping for the technology side I ran across 3 services that caught my eye:
This is by no means an exhaustive list. And I’m sure there are many other services out there. It just seemed appropriate to share some of the findings I came across in my own HIPAA tune-up in case they might prove useful for you.
Happy HITECH DAY!
Tasha
P.S. For more information on the new regulations, I would suggest the National Hospice and Palliative Care Organization’s HIPAA-HITECH tip sheet and a superb HIPAA-HITECH presentation prepared by the law office of Hogan & Hartsen.
