Written on June 22nd, 2010 by tasha
Secure Web-messaging, shared assessments, medication lists, and appointment calendars that everyone on the team has access to—including the family! I have been begging various Web developer colleagues to create a product that meets HIPAA specs and will allow families to connect with providers so they can all coordinate like a team to ease transitions across settings. Finally I found a service that does this and more. (I have no financial ties with this company. I’m just really excited about what they have created.)
MyRemCare.com offers brandable online communication tools designed so you can securely communicate with physicians, hospitals, long-term care facilities and family members. With CMS’ move to reduce hospital re-admissions and improve collaboration across the continuum, this is the type of simple interface you need to effectively position yourself as the easy-to-work-with partner that is committed to smooth transitions of care.
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Tags: Care continuum, Medicare
Posted in Collaboration, Elder Care, Family Caregivers, GCM Marketing, Home Health Marketing, Hospice Marketing, Technology
Written on June 9th, 2010 by tasha
I loathe phone tag. Don’t you? And while email is not ideal for everything, you can’t argue with the convenience of sending a non-urgent question when you have the time, and the respondent answering when they have the time. In the Web world, this is called “asynchronous communication” and it has improved access to resources and revolutionized many businesses.
Despite initial reservations, studies of provider/patient email have shown that both parties benefit. Patients are not nearly as demanding as providers fear, and providers get information that can save the need for a physical visit (often saving on expenses, thereby improving the bottom line). In clinical trials within the same practice, patients who used online communications expressed greater satisfaction with their health providers and rated the practice at higher levels than patients who only had telephone phone access. It’s not surprising, therefore, that large companies, such as Kaiser-Permanente, are adopting secure communications systems and making them a regular part of their health care delivery.
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Tags: Care continuum, HIPAA
Posted in Collaboration, Family Caregivers, Research Results, Technology
