Written on February 17th, 2010 by tasha
The new HITECH regs went into effect today. Most particularly, these include:
- increased rights for patients to have access to their records.
- increased responsibilities of covered entities to make sure any allied businesses working with patient data also have HIPAA protections in place.
- specific clarification of notification procedures if the security of sensitive and potentially harmful information has been compromised.
- increased civil, and now criminal penalties for individuals, in the event of HIPAA violations.
I’d love to hear what folks are doing to accommodate the new regs. Please comment!
In preparation for this day, I have recently been researching HIPAA and thought I might share some insights. Understand, I am not a lawyer. And my System Administrator will tell you, with the kindest, gentlest smile on his face, that I know enough to be dangerous. With those disclaimers in mind, therefore, here is my lay person’s take on performing a HIPAA tune-up.
HIPAA was originally written to protect the kind of information that would be in an electronic health record. However as a “covered entity” (and now your business associates also), privacy protections extend to anything that is considered “Protected Health Information” (PHI). While you might think that PHI includes things like diagnoses and treatment information, the definition is much broader. There is a very long list, but some examples of PHI include the obvious and not so obvious:
- Name
- Phone number
- Address
- Email Addresses
- IP Address (the address of someone’s personal computer)
- Photographs
- Medical Record numbers…
If I’m understanding correctly, any quasi-unique piece of data that might be used to trace back to the actual identity of the individual, even if it is NOT linked to medical treatment or diagnostic information, is considered PHI. Some compliance experts I have spoken with say that even the name of a relative is considered PHI. Working with family caregivers as I do, this is important to know.
Providing HIPAA protection involves 3 components:
- Policies regarding the behavior of employees (and now your business associates and their employees and subcontractors). These include restricting access to PHI to a need-to-know basis; training and updating employees on what kinds of information they can/can’t give and to whom; appointing someone in charge of monitoring security; having enforcement procedures with consequences for those who violate the protective policies…
- Physical protections include measures such as keeping paper records under lock and key; keeping electronic data on servers that are physically located in an environment where only authorized personnel can enter; keeping computer monitors out of hallways or other publicly visible venues.
- Technology protections including password protection on sensitive files; encrypted storage of data (so even if a hacker did get access, they couldn’t easily read the files); periodic auditing of security to uncover and repair vulnerabilities; a log to be able to trace who and when access to information was provided; an incident reporting system that monitors and conveys information if there has been an unauthorized breach; a system for recovering data if it has been scrambled or otherwise destroyed; a system for destroying data once an account is closed.
With the new HITECH rules, these protections become like a string of mirrors, as the covered entity needs to be sure the business associate has protections in these three domains, and business associates need to be sure their business associates have protections who in turn…you get the picture.
The policies and physical protections are elements you will need to construct internally. In shopping for assistance for my own business, I was impressed with the consultative offerings of Trustwave. They are not set up for smaller operations (sadly, no templates for standard policies are available). But for larger enterprises, they seemed to provide a comprehensive service to assist with HIPAA compliance. Like much of the tech security industry, they are oriented around securing sensitive financial information, such as online credit card transactions. Their particular acronym for that is PCI (Payment Card Information). But many of the PCI protections actually apply to medical information and PHI, so companies such as Trustwave have expanded to include HIPAA services as well.
The technology component, especially if you do not have a large operation, will require that you contract with a specialized Internet Service Provider that is versed in the necessary protections and can provide you with logs, incident reporting, periodic security audits, etc. A simple, common sense precaution is to keep your sensitive data separated from other online data, such as your company website. The good news with this separation is that you don’t need to contract for space and traffic large enough to encompass all your Internet activities, just those that involve PHI.
Just to give you sampling of what’s out there, in my own shopping for the technology side I ran across 3 services that caught my eye:
- INet U and Firehost approach HIPAA protection in slightly different ways, but offer basically comparable services. They give you a protected server to store your sensitive information, and the technological infrastructure you need to assure encrypted storage of information, a log of who accessed which data when, monitoring to alert you if there’s been an unauthorized intrusion, etc. They keep on top of the rules and have the techies make sure that their computer systems pass muster. This liberates you to focus on the policies and physical protections back at your home base.
- For smaller operations that really just have a few forms they want to have available online, I confess I was intrigued by the ingenuity of LuxSci. What caught my eye about them was what appeared to be a relatively simple method of creating forms and storing/transmitting the data securely. You could even work with existing pdfs. They also have a system for secure (encrypted) email communication. LuxSci seems to be designed for smaller operations, with a sliding fee scale based on how much room and how many actual forms you host on their server.
This is by no means an exhaustive list. And I’m sure there are many other services out there. It just seemed appropriate to share some of the findings I came across in my own HIPAA tune-up in case they might prove useful for you.
Happy HITECH DAY!
Tasha
P.S. For more information on the new regulations, I would suggest the National Hospice and Palliative Care Organization’s HIPAA-HITECH tip sheet and a superb HIPAA-HITECH presentation prepared by the law office of Hogan & Hartsen.
Tags: classic, HIPAA, HITECH, NHPCO
Posted in Technology
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